Bright for customer services

Proven user engagement

Enable self-service and provide your customers with easy access to information enhancing their experience as well automated chat bots.

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What we offer

reduce-churn

Reduced churn

Up to 46% reduced churn. Our customer KPIs show that a platform from Bright creates loyal and more engaged customers, which in turn reduces your churn.

fewer-calls

Fewer calls

20% less calls to customer service. Bright's platform provides your customers with access to self service. Simple and quick answers reduce the number of calls to your customer service, ergo you reduce your costs.

retention

Rising retention

66% retention in the platform makes the app a most prioritized channel catering for proven success in the marketing of services and added value to your customers.

The majority of churning customers come from lacking customer engagement as well as perceived value.

Almost every third utility customer is reevaluating their supplier on a monthly basis. With the Bright app we have seen some really positive changes in customer loyalty such as reduced churn, fewer calls to customer service, and rising retention.

Enable self-service and provide your customers with easy access to information enhancing their experience. As a result, your NPS will climb to new levels as will your customer lifetime value. 

Proven user engagement – reduced costs.

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Our app is filled with smart features that optimize your customers' consumption, saving them time and money.
Bright Energy AB, 2022